Barton College is seeking a Technology Support Technician who will focus on managing the help desk while overseeing the technology services trouble ticket system and providing support to employees and students.
Essential Functions:
- Monitor and troubleshoot all technology support tickets.
- Setup, upgrade and maintain PC’s for all employees and computer labs.
- Schedule and setup A/V requests for meetings across campus.
- Assist students with technology issues.
- Help with user management in active directory and OneLogin.
- Troubleshoot printer and multifunction device issues.
- Investigate software and hardware issues for staff, faculty and students.
Desired Education, Skills, and Experience:
- Bachelor’s degree in Business or other computer related degree with some level of experience with hardware and software.
- Must be proficient in Google Suite and Microsoft Office applications.
- Knowledge of Microsoft Windows, Windows Server and Mac OS are necessary.
- Excellent verbal and written communication skills required with ability to effectively interact and communicate with all employees within the organization.
- Proven track record of reliability, responsibility and integrity.
- Strong problem solving skills.
- Must be able to effectively operate in a fast-paced environment and have the ability to work independent of direct supervision.
- Strong organizational and planning skills and ability to be detail-oriented.
Application Process:
Please submit electronically: a cover letter explaining your interest and how you meet the qualifications of this position, a current resume, and contact information for at least three professional references (all should be MS Word or PDF format) to Ed Ruiz, Network Systems Manager, at employment@barton.edu. Applications will be accepted until the position is filled.
Barton College is an equal employment opportunity employer committed to a diverse faculty, staff, and student body and welcomes all applicants. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Any claims of discrimination for Title IX or otherwise should be directed to our Title IX Coordinator, Victoria A. Morris, at P.O. Box 5000, Wilson, NC 27893, or at 252-399-6330 or vamorris@barton.edu.